All current students can and must find all the information and guidance for complaints on Study Update (The student’s intranet).
If you have no access to Study Update, please read below.
When can I get a dispensation?
As a student, you have the possibility to apply for dispensation in a number of situations (e.g. extra exam attempts or extended completion time) whilst you are studying.
The basis for granting a dispensation, e.g., an additional exam attempt, requires that there are exceptional circumstances in accordance with the Ministerial Order for Examinations no. 18 of 09/01/2020, § 6, subsection 3.
- An exceptional circumstance can be defined as something unpredictable that affects the individual.
- The exceptional circumstance must, generally, have the scope and timing which prevents the student from following a given rule.
- The exceptional circumstance must also be documented.
- An exceptional circumstance will typically be external and be independent of the student's will.
- A frequent or usual occurrence among students cannot usually be considered exceptional. A typical example of a condition that is not exceptional, and therefore does not provide the basis for dispensation, can be an illness that you have suffered with for a long time, and is therefore a known challenge for which you could have taken the necessary precautions in relation to an exam. We stress though that each application is processed concretely and individually.
If you want us to take into account incidents that can be defined as an exceptional circumstance in connection with our processing of your dispensation, please submit documentation that can substantiate this, for e.g., a medical certificate documenting the exceptional circumstance that has occurred.
Contact the student counsellors if you are in doubt or require guidance on how to apply for dispensation.
Find your study counsellor
Submit documentation
Your dispensation application must always be substantiated, and you must submit the appropriate documentation for the exceptional circumstance/s.
The documentation that you think will best support your explanation, must be sent to dispensation@eaaa.dk from your Academy email (…@students.baaa.dk)
If you are applying for a dispensation for an exceptional circumstance that can be documented with the help of a medical certificate, you can read more about documentation requirements in: Requirements for medical certificates for students (pdf)
How should I apply?
You must complete the relevant dispensation application via one of these links:
Your documentation material must be sent to dispensation@eaaa.dk and will only be processed if we have received the dispensation application via one of the above links.
When will you get an answer?
You will get a written answer for your dispensation application which will be sent to your Academy email (... @student.baaa.dk). In most cases, you'll get an answer within about 3 weeks.
Any dispensation will be determined on the basis of a concrete, individual assessment of your situation. The decision will be based on the relevant laws and the guidelines that are provided by the Academy's management, the student counsellors and the quality department.
If you have technical questions for dispensation applications, please contact the Academy's quality department at dispensation@baaa.dk
